CallMiner
The leading provider of conversation analytics designed to uncover actionable intelligence from recorded calls
CallMiner is the pioneer in developing enterprise-class conversation analytics software. Founded in early 2002, CallMiner quickly established the market leading position by providing enterprise and government clients with comprehensive tools for uncovering actionable intelligence from recorded calls.
Every year hundreds of millions of calls are recorded for quality and statutory requirements, yet the recorded assets are largely ignored because a) the economics of manual listening to all calls are prohibitive and b) current speech analytics offerings do nothing more than simply spot pre-determined words or phrases in the call. CallMiner has solved this dilemma with CallMiner Eureka!™, the only conversation analytics solution that uses patent-pending technologies to cost-effectively listen to ALL recorded conversations, and equally as important analyze factors other than just the spoken words to help understand the true outcome of the call.
CallMiner Eureka! enables analysts to gain insight into what callers are saying. Since CallMiner’s tools are easy to use, users can now analyze mission critical information contained in recorded calls in near real-time. CallMiner Eureka! provides rapid access to critical data so users can discover, search, analyze and report what was said in recorded calls. Without CallMiner, critical intelligence remains inaccessible. The CallMiner Eureka! is installed alongside existing call recording hardware.
CallMiner is based in Fort Myers, Florida. Jeff Gallino is Chief Executive Officer. CallMiner’s most recent award was the 2006 Product of the Year Award from Customer Interaction Solutions. In-Q-Tel initially invested in CallMiner in December 2004. For more information about CallMiner, please visit www.callminer.com.
Technology Focus Areas
- Application and Analysis Software
- Biological, Chemical, and Nanotechnology
- Communications and Infrastructure
- Digital Identity and Security
- Embedded Systems and Power
