CallMiner
Advanced speech analytics designed to uncover actionable intelligence from recorded calls
Founded in 2002, CallMiner is the leading provider of advanced speech-analytics solutions that extract business intelligence from recorded conversations with customers. CallMiner Eureka!, the company’s flagship product, is the only speech analytics solution that automatically and accurately discovers the content, context, and purpose of every contact-center call. CallMiner’s customers can use this knowledge to significantly improve customer service, enhance agent quality, increase sales, and impact marketing effectiveness.
Companies have long made it a practice to record customer calls as a means of meeting quality and statutory requirements. But only now, with CallMiner Eureka!, have they been able to mine 100 percent of the content from 100 percent of those calls. The solution converts all recorded content into searchable data that can be analyzed to provide businesses with an unprecedented amount of valuable customer intelligence. Without it, this intelligence would remain inaccessible.
Installed alongside existing call recording hardware, CallMiner Eureka! automatically analyzes not just speech, but also stress, tempo, silence, and other non-speech qualities that communicate call meaning. This sets CallMiner Eureka! apart from less-advanced solutions that merely spot pre-determined words or phrases. In addition, CallMiner’s Virtual Server Room (VSR) technology uses a unique form of distributed computing to quickly and cost-effectively analyze all calls, not just a selected few.
CallMiner is based in Fort Myers, Florida. In-Q-Tel initially invested in CallMiner in December 2004. For more information about CallMiner, please visit www.callminer.com.
Technology Focus Areas
- Physical and Biological Technologies
- Security
- Software and Infrastructure
